Ticket Info 2021 – Nova Rock Festival

Ticket Info 2021

As you know, the Nova Rock Festival 2021 unfortunately cannot take place due to the COVID-19 crisis. But instead of being discouraged by this new setback we have already started planning the Nova Rock Festival 2022, which will take place from June 9th (Thursday) to June 12th (Sunday) at the Pannonia Fields, Nickelsdorf.

From April 9th until June 2nd, 12:00 pm you had the opportunity to swap your tickets (every category with the exception of day tickets) free of charge via our online platform for the NR22. The swap or exchange will activate your tickets for next year*. Both NR20 tickets that were swapped for the NR21 and NR21 tickets are swappable. The swap was possible for oetickets (including eventim.de), Hofer tickets, Raiffeisen tickets and musictickets.

A successful SWAP is the only way to activate the tickets for 2022!

SWAP DEADLINE: JUNE 2nd, 12:00 PM

*As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

INFO VOUCHER REGULATION

Vouchers are available from June 4th, 12:00 pm!

If you unfortunately can’t come to Nova Rock 2022 and therefore don’t want to swap your tickets, you can have the ticket value issued as a voucher from June 4th, 12:00 pm. This regulation was legally anchored in the KuKuSpoSiG to help protect the cultural life of all those involved for the next years. This voucher can then be redeemed for future events of Nova Music Entertainment GmbH (incl. Nova Rock Festival), musicnet entertainment GmbH and Barracuda Music GmbH. You can find an overview of all events at www.barracudamusic.at. After the redemption period (31.12.2022) has expired, you can have the voucher value refunded. With regard to the deadline for paying out the voucher value, we will adhere to the applicable statutory regulations. These currently provide that the value of the voucher must be paid out immediately upon request if the voucher has not been redeemed by December 31, 2022. All further information about the voucher regulation can be found in the FAQ section below.

VOUCHER INFO OETICKET
If you have purchased your ticket at oeticket.com, you can exchange it for a voucher online from June 4th, 12:00 pm using the oeticket access data that you also used to purchase the tickets. Click HERE to get to the online voucher system. If you bought it at a stationary ticket outlet (tobacco store, Raiffeisen Bank, Libro, etc.), then return it to this ticket outlet after the swap period has expired and exchange it for a voucher.

VOUCHER INFO HOFER
From June 4th, 12:00 pm you can also exchange your Hofer festival pass for a voucher**. To do this, please send the typed (!) TICKETCODE on your cash receipt and a photo of your cash receipt as well as the invoice by email to hofertickets@novarock.at. There is a separate TICKETCODE for each ticket purchased, so if you have bought several festival passes and want to exchange them for a voucher, please submit all the corresponding TICKETCODES that you received when you bought them.

If you have already purchased your Print@Home Ticket, please send the typed (!) Ticket BARCODE, the PDF of your ticket (otherwise a photo) and, if still available, the typed (!) TICKETCODE on your cash receipt as well as a photo of your cash receipt and the invoice to hofertickets@novarock.at

**You will receive organizer vouchers for the value of the ticket by email, which you can then be redeem directly at the organizer. All vouchers that are not redeemed within the legally stipulated redemption period (31.12.2022) can then be refunded.

*As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

All further info about the vouchers can be found in our FAQ-section below and on www.oeticket.com


These FAQs are only used for informational purposes. They do not grant customers any (new) rights and do not amend existing agreements.

The Nova Rock Festival 2022 takes place from Thursday June 9th to Sunday June 12th 2022 at the Pannonia Fields in Nickelsdorf.

The pre-sale for 2022 starts with the final prices of 2021. That means the normal festival pass will cost EUR 194.99. Further ticket price levels are possible. Ticket Sale for 2022 will start soon. All tickets that haven't been swapped before the swap deadline will go on sale again on June 4th, 12:00 pm.

Due to possible additional ticket price levels, the swap* of your tickets for the NR22 is the cheapest and best solution. You can save yourself up to EUR 45 if you (for example) bought an NR20 Early Bird Pass for EUR 149.90.

*As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

All ticket categories with the exception of day tickets can be swapped*.

To swap your ticket please visit our online platform, select where you purchased your ticket (Hofer, Raiffeisenbank, oeticket, eventim.de or musicticket), and have your ticket rewritten to 2022 by entering your ticket barcode! Swap Deadline: June 2nd, 12:00 pm.

After the exchange on our online swap platform, you will receive an email notification confirming that the swap was successful and that the barcodes of your NR20 or NR21 tickets have been activated for 2022. Thereby your NR20 or NR21 tickets are your tickets for 2022. A new ticket will not be issued.

*As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

From now on you can swap all of your tickets (with the exception of day tickets) for the NR22*. The swap phase ends on June 2nd, 12:00 pm!

*As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

Swapping starts on April 9th at 12 noon and will then be possible until June 2nd, 12:00 pm.

All ticket categories except day tickets are can be swapped* on our online Swap Platform. Deadline: June 2nd, 12:00 pm.

So, normal festival passes, VIP festival passes, caravan festival passes, Diamond VIP, glamping, tent hotel and all other categories for which you have received your own ticket with barcode (e.g. also a locker in the tent hotel Area). Both NR20 tickets that have been swapped for the NR21 and NR21 tickets are swappable. The swap is possible for oetickets (including eventim.de), Hofer tickets, Raiffeisen tickets and musictickets.

Since changes in the day line-up are possible and the weekdays of NR21 (Wed-Sat) differ from NR22 (Thu-Sun), there will only be the option of a voucher for day ticket holders - from June 4th, 12:00 pm. You can find more info on this below.

*As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

Yes sure, all ticket categories except day tickets are can be swapped* on our online Swap platform. Swap Deadline: June 2nd, 12:00 pm.

So, normal festival passes, VIP festival passes, caravan festival passes, Diamond VIP, glamping, tent hotel and all other categories for which you have received your own ticket with barcode (e.g. also a locker in the tent hotel Area).

The swap is possible for oetickets (including eventim.de), Hofer tickets, Raiffeisen tickets and musictickets.

Since changes in the day line-up are possible and the weekdays of NR21 (Wed-Sat) differ from NR22 (Thu-Sun), there will only be the option of a voucher for day ticket holders - from June 4th, 12:00 pm. You can find more info on this below.

*As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

Such a swap* was only possible for normal and VIP festival passes. All other NR20 ticket categories (caravan, glamping, tent hotel, day tickets etc.) that neither haven't been swapped for the NR21 nor exchanged for a voucher cannot be swapped for the NR22. But you can exchange your tickets for vouchers from June 4th, 12:00 pm. You can find more information about this further down in these FAQs.

*As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

No, the ticket swap* to 2022 was free of charge.

*As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

Your advantage is that you keep the festival ticket at the exact same price level as 2020 and can therefore save up to EUR 45 per festival pass depending on the level. For example, if you bought a NR20 early bird ticket for EUR 149.99, you now get a pass worth EUR 194.99 and save yourself EUR 45.

After swapping* your tickets on our online swap platform, you will receive an email notification confirming that the swap was successful and that the barcodes of your NR20 or NR21 tickets have been activated for 2022. Your NR20 or NR21 tickets are therefore your tickets for 2022. New tickets will not be issued.

*As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

No, that's not possible.

The guest list will automatically be transferred to the Nova Rock 2022. An exchange or swap is not necessary here.

If you have already received a physical free ticket for NR20 or NR21 please send an message on facebook/instagram or an email to tickes@novarock.at

No that's not possible. Since changes in the day line-up are possible and the weekdays of NR21 (Wed-Sat) differ from NR22 (Thu-Sun), there will only be the option of a voucher for day ticket holders - from June 4th, 12:00 pm. You can find more info on this below.

No that's not possible. Since changes in the day line-up are possible and the weekdays of NR21 (Wed-Sat) differ from NR22 (Thu-Sun), there will not by any swap options for day tickets, only the voucher option, from June 4th, 12:00 pm. You can find more info on this below.

No, swapping* was only possible by using our online platform.

*As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

Please first redeem your ticket code (shown on your cash receipt) at eventplus.hofer.at and use it to obtain your Print@Home ticket. If you have any problems here, please contact hofertickets@novarock.at. As soon as you have purchased your NR20 or NR21 Print@Home ticket, you can exchange it for a NR22 ticket* on our online platform by entering your ticket code and your data again. If your ticket code on  does not work on our online platform, please try the barcode of your Print@Home ticket.

*As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

It depends on where you bought your ticket. If you have several Hofer tickets, you can swap* them on our online platform at once. For all other tickets (oeticket/eventim, Raiffeisen, musicticket), only one ticket can be swapped in one swapping process. If you have some of these tickets, we ask you to simply repeat the swapping process.

*As a result of the Swap your refund claim (arising from the return of your old ticket) will be set off against the purchase price for the 2022 ticket.

Vouchers can be issued from June 4th, 12:00 pm!

If you don't have time for Nova Rock 2022, you can have the ticket value issued as a voucher after the swap period has expired. This voucher can be redeemed for future events of Nova Music Entertainment GmbH (incl. Nova Rock Festival), musicnet entertainment GmbH and Barracuda Music GmbH. You can find an overview of all events at www.barracudamusic.at.

After the redemption period has expired (31.12.2022), you can have the vouchers paid out, if you have not used them completely by then.

With regard to the deadline for paying out the voucher value, we will adhere to the applicable statutory regulations. These currently provide that the value of the voucher must be paid out immediately upon request if the voucher has not been redeemed by December 31, 2022

For further details and special cases, please click through the further questions.

This regulation was stipulated by law in the KuKuSpoSiG in order to keep the culture and event industry alive for the next few years.

If you have purchased your ticket online at oeticket.com, you can exchange it for a voucher with the oeticket access data that you also used to purchase the tickets. Click HERE to get to the voucher online system. If you bought it at a stationary ticket outlet (tabacco store, Raiffeisen Bank, Libro, etc.), please return it to this ticket outlet and exchange it for a voucher. ATTENTION: Vouchers can be issued from June 4th, 12:00 pm.

If you want to exchange your Hofer Festival Pass for a voucher, send the typed TICKETCODE on your ticket + a photo of your ticket and the invoice by email to hofertickets@novarock.at. There is a separate TICKETCODE for each ticket purchased, so if you have bought several festival passes and want to exchange them for a voucher, please submit all the corresponding TICKETCODES that you received with the purchase.

If you have already purchased your Print@Home Ticket, please send the typed (!) Ticket BARCODE, the PDF of your ticket (otherwise a photo) and, if still available, the typed (!) TICKETCODE on your cash receipt as well as a photo of your cash receipt and the invoice to hofertickets@novarock.at.

This voucher can be redeemed for future events of the Nova Music Entertainment GmbH (incl. Nova Rock Festival), musicnet entertainment GmbH and Barracuda Music GmbH. You can find an overview of all events at www.barracudamusic.at.

After the redemption period has expired (31.12.2022), you can have the vouchers paid out, if you have not used them completely by then.

About the price printed on the ticket. Only one ticket can be processed at a time. It is unfortunately not possible to combine several tickets into a total.

For all tickets with a value of up to EUR 70 you can get a voucher for all future events organized by Nova Music Entertainment GmbH (incl. Nova Rock Festivals), musicnet entertainment GmbH and Barracuda Music GmbH. Please note that vouchers only can be issued from June 4th, 12:00 pm!

For an overview of all future events please go to www.barracudamusic.at

Vouchers can be issued from June 4th, 12:00 pm!

If the ticket value exceeds EUR 70, you will receive a voucher for EUR 70 and the remaining amount (over EUR 70) will be paid out.

At festivals, however, the value of the ticket is calculated per event day. Say a 4-day festival pass for EUR 195 corresponds to a value of EUR 48,75 per day. Since the value per day does not exceed EUR 70, only the voucher solution is possible here. You will receive a voucher worth EUR 195. This day regulation is established by a federal law.

Further calculation examples:
Caravan Festival Pass: If you have a Caravan Pass for let's say EUR 293.99, the daily value is EUR 293.99 / 4 = EUR 73,50. So, you can have EUR 280 (4 x EUR 70) issued as a voucher and the remaining amount of EUR13.99 will be refunded.

Day tickets: If you have a day ticket for EUR 99, you can get EUR 70 as a voucher and have the remaining amount of EUR 29 refunded.

The voucher regulation relates to the price of each individual ticket. A voucher for the amount of the ticket price is issued for each ticket.

Vouchers can be issued from June 4th, 12:00 pm!

If you have purchased your ticket online at oeticket.com, you can exchange it for a voucher with the oeticket access data that you also used to purchase the tickets. Click HERE to get to the voucher online system.

If you bought it at a stationary ticket outlet (tabacco store, Raiffeisen Bank, Libro, etc.), please return it to this ticket outlet and exchange it for a voucher.

If you want to exchange your Hofer Festival Pass for a voucher*, send the typed TICKETCODE on your ticket + a photo of your ticket and the invoice by email to hofertickets@novarock.at. There is a separate TICKETCODE for each ticket purchased, so if you have bought several festival passes and want to exchange them for a voucher, please submit all the corresponding TICKETCODES that you received with the purchase.

If you have already purchased your Print@Home Ticket, please send the typed (!) Ticket BARCODE, the PDF of your ticket (otherwise a photo) and, if still available, the typed (!) TICKETCODE on your cash receipt as well as a photo of your cash receipt and the invoice to hofertickets@novarock.at.

*You will receive organizer vouchers for the value of the ticket by email, which you can then redeem directly at the organizer. All vouchers that are not redeemed within the redemption period (31.12.2022) can then be refunded.

Vouchers can be issued from June 4th, 12:00 pm!

If you have purchased your ticket online at oeticket.com, you can exchange it for a voucher with the oeticket access data that you also used to purchase the tickets. Click HERE to get to the voucher online system.

If you bought it at a stationary ticket outlet (tabacco store, Raiffeisen Bank, Libro, etc.), please return it to this ticket outlet and exchange it for a voucher.

If you want to exchange your Hofer Festival Pass for a voucher*, send the typed TICKETCODE on your ticket + a photo of your ticket and the invoice by email to hofertickets@novarock.at. There is a separate TICKETCODE for each ticket purchased, so if you have bought several festival passes and want to exchange them for a voucher, please submit all the corresponding TICKETCODES that you received with the purchase.

If you have already purchased your Print@Home Ticket, please send the typed (!) Ticket BARCODE, the PDF of your ticket (otherwise a photo) and, if still available, the typed (!) TICKETCODE on your cash receipt as well as a photo of your cash receipt and the invoice to hofertickets@novarock.at.

*You will receive organizer vouchers for the value of the ticket by email, which you can then redeem directly at the organizer. All vouchers that are not redeemed within the redemption period (31.12.2022) can then be refunded.

Vouchers can be issued from June 4th, 12:00 pm!

If you have purchased your ticket online at oeticket.com, you can exchange it for a voucher with the oeticket access data that you also used to purchase the tickets. Click HERE to get to the voucher online system.

If you bought it at a stationary ticket outlet (tabacco store, Raiffeisen Bank, Libro, etc.), please return it to this ticket outlet and exchange it for a voucher.

If you want to exchange your Hofer Festival Pass for a voucher*, send the typed TICKETCODE on your ticket + a photo of your ticket and the invoice by email to hofertickets@novarock.at. There is a separate TICKETCODE for each ticket purchased, so if you have bought several festival passes and want to exchange them for a voucher, please submit all the corresponding TICKETCODES that you received with the purchase.

If you have already purchased your Print@Home Ticket, please send the typed (!) Ticket BARCODE, the PDF of your ticket (otherwise a photo) and, if still available, the typed (!) TICKETCODE on your cash receipt as well as a photo of your cash receipt and the invoice to hofertickets@novarock.at.

*You will receive organizer vouchers for the value of the ticket by email, which you can then redeem directly at the organizer. All vouchers that are not redeemed within the redemption period (31.12.2022) can then be refunded.

Vouchers can be issued from June 4th, 12:00 pm!

If you want to exchange your Hofer Festival Pass for a voucher*, send the typed TICKETCODE on your ticket + a photo of your ticket and the invoice by email to hofertickets@novarock.at. There is a separate TICKETCODE for each ticket purchased, so if you have bought several festival passes and want to exchange them for a voucher, please submit all the corresponding TICKETCODES that you received with the purchase.

If you have already purchased your Print@Home Ticket, please send the typed (!) Ticket BARCODE, the PDF of your ticket (otherwise a photo) and, if still available, the typed (!) TICKETCODE on your cash receipt as well as a photo of your cash receipt and the invoice to hofertickets@novarock.at.

*You will receive organizer vouchers for the value of the ticket by email, which you can then redeem directly at the organizer. All vouchers that are not redeemed within the redemption period (31.12.2022) can then be refunded.

In the Art, Culture and Sports Protection Act (KuKuSpoSiG for short), the legislature stipulated that the voucher system can be used for all canceled events. This system is intended to help ensure that the culture and events industry continues to survive. That is why a refund is only possible after Dec. 31st 2022.

We recommend that you contact the accommodation directly and ask whether a free cancellation is possible. Of course, this depends on the cancellation policy of each hotel. You can find detailed information on the homepage of the European Consumer Centre, where all frequently asked questions about travelling in times of COVID-19 are answered.

We recommend that you contact your host directly and ask whether a free cancellation is possible. Of course the respective cancellation and refund options apply for each accommodation. You can check the cancellation policy of your booking and find cancellation and refund options by selecting your trip under "Travel". For more information, please visit the Airbnb Help Centre.

The best thing to do is to ask the company in charge, whether you can cancel free of charge or get a voucher for a later flight or ride instead. You can find more helpful information on the homepage of the European Consumer Centre, where all frequently asked questions about travelling in times of COVID-19 are answered.

Please send your questions to tickets@novarock.at

It may take a few working days to answer your question, because we get a lot of inquiries here every day. Thanks for your understanding.

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