Ticket Info

Dear Nova Rockers!

As you know, the Nova Rock Festival 2020 had to be cancelled because of the COVID-19 crisis. But true to the motto „You can’t cancel rock ’n‘ roll“ we do not get discouraged and are already planning the Nova Rock Festival 2021, taking place from Wednesday June 2nd – Saturday June 5th (June 3rd is a holiday)!

Are you going to be part of the big reunion next year? Then just exchange (swap) your tickets from this year to tickets for Nova Rock festival 2021! That’s how it’s done:

Overview ticket swap and ticket return options

Ticket transfer from 2020 to 2021 (Swap)*

Just confirm on our online platform that instead of a Nova Rock 2020 ticket you want one for Nova Rock 2021. All ticket categories are open for swapping them online and you won’t be charged additional costs. Instead of refunding the price of this year’s ticket, you will receive a free order confirmation by email, which in combination with your Nova Rock 2020 ticket is valid as admission confirmation for the Nova Rock Festival 2021. To thank you for your support, we will send you a strictly limited Nova Rock 2020 festival wristband and a Nova Rock sticker by post. If you agree to disclose your address details. You will receive all further info with your swap confirmation email.

The Nova Rock Festival 2021 will start at the final price level of 2020. So, the festival pass price starts at EUR 194.99. For 2021 there will exceptionally be no “Early Bird” or “Friends of Nova Rock” ticket phases.

Your advantage is that you keep the festival ticket at the exact same price level as 2020 and can therefore save up to 45 euros per festival pass depending on the level. For example, if you bought an early bird ticket for EUR 149.99 last year, you now get a pass worth EUR 194.99 and save yourself EUR 45. This offer is valid until July 31st, 2020. By then the first acts for 2021 will most probably be announced.

CLICK HERE FOR TICKET SWAP

Ticket Return / Voucher System

All of you who unfortunately can’t come to Nova Rock 2021 next year and therefore cannot swap your tickets for the NR21, can have vouchers issued for the ticket value. This solution is based on an Austrian federal that has been adopted in order to secure the cultural life of everyone involved for the next years. This voucher is valid until December 31st, 2022 and can be redeemed for future events organized by Nova Music Entertainment GmbH (incl. Nova Rock Festivals), musicnet entertainment GmbH and Barracuda Music GmbH. For an overview of all future events please go to www.barracudamusic.at.

After the deadline, you can then have the vouchers refunded, if you have not redeemed them completely. Since a technical infrastructure has to be created for this voucher solution, a lot of work is still required. The ticketing companies have set the target for the second half of June 2020. We therefore ask for your patience and understanding. All other information about the voucher system can be found in our FAQ section below.

Exceptional Case / Ticket Refund

We have decided to help out all the Nova Rockers that lost their jobs due to the COVID-19 crisis*, by refunding the face value of their ticket (value printed on the ticket or voucher). Since every euro is important here, we want to make a small contribution with this immediate refund. After all, this is about threatened livelihoods.

If this applies to you, please send us an email with your official confirmation from the unemployment center and your ticket barcode to novarockhilft@novarock.at

Only the official confirmation from the unemployment center is valid as proof. March 15th, 2020 is the key date for unemployment. Short-time work is not considered as a loss of job here.

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* Upon confirmation you agree to set off your claim for refund of the Nova Rock 2020 ticket price against your obligation for payment of the Nova Rock 2021 ticket price.

 

CLICK HERE FOR TICKET SWAP

 

Important FAQs:

These FAQs are only used for informational purposes. They do not grant customers any (new) rights and do not amend existing agreements.

The Nova Rock Festival 2021 takes place from Wednesday June 2nd to Saturday June 5th 2021 at the Pannonia Fields in Nickelsdorf. Thursday June 3rd is a public holiday.

The pre-sale for 2021 starts with the final prices of 2020. That means the normal festival pass will cost 194.99 euros. Further ticket price levels are possible.

We are already working hard on the line-up for 2021 and will try to present the first acts to you in the next weeks.

Due to possible additional ticket price levels, the swap* of your 2020 ticket for a 2021 ticket is the cheapest and best solution. You can save yourself up to 45 euros if,you bought an Early Bird Pass for 149.90 euros last year.

*Upon confirmation you agree to set off your claim for refund of the price for the 2020 ticket against your obligation for payment of the price for the 2021 ticket.

Yes, you can swap any ticket of any ticket category. And it's very easy - please go to our online platform, choose where you bought your ticket (Hofer, Raiffeisenbank, oeicket, eventim or musicticket), and enter your ticket barcode. Your ticket will then be swapped* to 2021! You receive a free order confirmation by email, which in combination with your NR20 ticket is valid as a ticket for the Nova Rock Festival 2021.

To thank you for your support, we will send you a strictly limited NR20 festival wristband and a Nova Rock sticker by post. If you agree to disclose your address details. You will receive all further info with your swap confirmation email.

*Upon confirmation you agree to set off your claim for refund of the price for the 2020 ticket against your obligation for payment of the price for the 2021 ticket.

Als kleines Geschenk schicken wir dir anschließend ein Nova Rock Festivalband und einen Sticker zu. Alle Infos dazu bekommst du per Email, nachdem du dein Ticket umgetauscht hast.

* Mit Deiner Bestätigung kommt es zu einer Aufrechnung mit Deinem Anspruch auf Rückerstattung des Ticketpreises 2020 gegen den Kaufpreis für das Ticket 2021.

Yes, all categories are open for swapping*: festival passes, VIP festival passes, Diamond VIP, Caravan passes, Day tickets, Glamping, Green Camping, Tenthotel + all other categories for which you received a ticket and a barcode (e.g. lockers or mattresses).

* Upon confirmation you agree to set off your claim for refund of the price for the 2020 ticket against your obligation for payment of the price for the 2021 ticket.

Yes, you can have all NR20 ticket categories swapped* to NR21 tickets.

* Upon confirmation you agree to set off your claim for refund of the price for the 2020 ticket against your obligation for payment of the price for the 2021 ticket.

No, the ticket swap* to 2021 is free of charge.

*Upon confirmation you agree to set off your claim for refund of the price for the 2020 ticket against your obligation for payment of the price for the 2021 ticket.

Your advantage is that you keep the festival ticket at the exact same price level as 2020 and can therefore save up to 45 euros per festival pass depending on the level. For example, if you bought an early bird ticket for EUR 149.99 last year, you now get a pass worth EUR 194.99 and save yourself EUR 45. This offer is valid until July 31st, 2020. By then the first acts for 2021 will most probably be announced.

Furthermore we will send you a strictly limited Nova Rock 2020 festival wristband and a Nova Rock sticker by post. If you agree to disclose your address details. You will receive all further info with your swap confirmation email.

* Upon confirmation you agree to set off your claim for refund of the price for the 2020 ticket against your obligation for payment of the price for the 2021 ticket.

After you swapped* your ticket on our online platform, you will receive an email confirmation. In combination with your NR20 ticket, this email is your valid ticket for next year.

* Upon confirmation you agree to set off your claim for refund of the price for the 2020 ticket against your obligation for payment of the price for the 2021 ticket.

No, that's not possible.

All guest list places from this year will automatically be transferred to the Nova Rock 2021. An exchange or swap is not necessary here.

If you have already received a physical free ticket for the Nova Rock 2020 please send an email tickets@novarock.at

No, day tickets can only be exchanged for the day shown on the ticket *. So a NR20 Wednesday day ticket can only be swapped* for a NR21 Wednesday day ticket.

* Upon confirmation you agree to set off your claim for refund of the price for the 2020 ticket against your obligation for payment of the price for the 2021 ticket.

Deadline is July 31st 2020.

No, swapping* is only possible by using our online platform.

* Upon confirmation you agree to set off your claim for refund of the price for the 2020 ticket against your obligation for payment of the price for the 2021 ticket.

Please redeem your code first. As soon as you have received your NR20 ticket, you can swap* it for next year by it entering the ticket barcode and your data on our online platform.

* Upon confirmation you agree to set off your claim for refund of the price for the 2020 ticket against your obligation for payment of the price for the 2021 ticket.

It depends on where you bought your ticket. If you have several Hofer tickets, you can swap* them on our online platform at once. For all other tickets (oeticket, Raiffeisen, musicticket), only one ticket can be swapped in one swapping process. If you have some of these tickets, we ask you to simply repeat the swapping process.

* Upon confirmation you agree to set off your claim for refund of the price for the 2020 ticket against your obligation for payment of the price for the 2021 ticket.

If you cannot attend Nova Rock festival next year, you can have the ticket price redeemed as a voucher. This voucher is valid until December 31st, 2022 and can be redeemed for future events organized by Nova Music Entertainment GmbH (incl. Nova Rock Festivals), musicnet entertainment GmbH and Barracuda Music GmbH. For an overview of all future events please go to www.barracudamusic.at. After this period has expired, you can have the voucher value refunded.

This solution is based on an Austrian federal that has been adopted in order to keep the culture and events industry alive for the next few years. The system is intended to help ensure that the culture and events industry continues to survive. However, since all framework conditions and the technical implementation have to be worked out here first, we ask for your understanding that no binding start date can be given yet. The ticketing companies have set the goal for the second half of June 2020. Thank you for your understanding and patience. All further info about the vouchers can be found in the following questions and answers below.

There is currently an exception for anyone who has lost their job due to the COVID-19 crisis. You will find all further info at the question "I lost my job because of the COVID-19 crisis. Is there an exception for my refund?"

This voucher is valid until December 31, 2022 and can be redeemed for future events organized by Nova Music Entertainment GmbH (incl. Nova Rock Festivals), musicnet entertainment GmbH and Barracuda Music GmbH. For an overview of all future events please go to www.barracudamusic.at.

After the deadline, you can then have the vouchers refunded, if you have not redeemed them completely. Since a technical infrastructure has to be created for this voucher solution, a lot of work is still required. The ticketing companies have set the target for the second half of June 2020. We therefore ask for your patience and understanding.

About the price printed on the ticket. Only one ticket can be processed at a time. It is unfortunately not possible to combine several tickets into a total.

For all tickets with a value of up to 70 euros you can (as soon as the system is available) get a voucher for all future events organized by Nova Music Entertainment GmbH (incl. Nova Rock Festivals), musicnet entertainment GmbH and Barracuda Music GmbH. For an overview of all future events please go to www.barracudamusic.at.

If the ticket value exceeds 70 euros, you will receive a voucher for 70 euros and the remaining amount (over 70 euros) will be paid out.

At festivals, however, the value of the ticket is calculated per event day. Say a 4-day festival pass for 195 euros corresponds to a value of 48,75 euros per day. Since the value per day does not exceed 70 euros, only the voucher solution is possible here. You will receive a voucher worth 195 euros.

This day regulation is established by a federal law. The german version of this law can be found HERE.

Further calculation examples:

Caravan Festival Pass: If you have a Caravan Pass for let's say 293.99 euros, the daily value is 293.99 euros / 4 = 73,50 euros. So, you can have 280 euros (4 x 70 euros) issued as a voucher and the remaining amount of 13.99 will be refunded.

Day tickets: If you have a day ticket for 99 euros, you can get 70 euros as a voucher and have the remaining amount of 29 euros refunded.

There is an exception for these "accommodation tickets". If you don't want to swap them for next year, they can be refunded. Please send us your refund request to glamping@novarock.at

This case only applies to Diamond VIP ticket ownerns. If you have a diamond VIP ticket and want to return it please send us an email to tickets@novarock.at

Only one ticket can be processed at a time.

More information will follow. Together with our ticketing partners, we have to set up the processing systems and that takes a lot of time. Please understand that for this reason we cannot give a binding start date. The ticketing companies have set the goal for the second half of June 2020.

More information will follow. Together with our ticketing partners, we have to set up the processing systems and that takes a lot of time. Please understand that for this reason we cannot give a binding start date. The ticketing companies have set the goal for the second half of June 2020.

From today's perspective, it is not planned to issue vouchers at stationary ticket offices. The processing will take place via an online system. Together with our ticketing partners, we have to set up the processing systems and that takes a lot of time. Please understand that for this reason we cannot give a binding start date. The ticketing companies have set the goal for the second half of June 2020.

According to the law a total refund is only possible after December 31, 2022. The legislature has stipulated that only the voucher system can be used for all canceled events. All vouchers that are not redeemed by 12/31/2022 can then be paid out in cash. This system is intended to help ensure that the culture and event industry continues to survive.

We ask for your patience here, as the practical and technical implementation takes a lot of time.

We have decided to help out all the Nova Rockers that lost their jobs due to the COVID-19 crisis*, by refunding the face value of their ticket (value printed on the ticket or voucher) immediately. Since every euro is important here, we want to make a small contribution with this immediate refund. After all, this is about threatened livelihoods.

If this applies to you, please send us an email with your official confirmation from the employment service and your ticket barcode to novarockhilft@novarock.at

Only the official confirmation of the employment service is valid as proof. March 15th, 2020 is the key date for unemployment. Short-time work is not considered a loss of job here.

We recommend that you contact the accommodation directly and ask whether a free cancellation is possible. Of course, this depends on the cancellation policy of each hotel. You can find detailed information on the homepage of the European Consumer Centre, where all frequently asked questions concerning travel and coronavirus are answered.

We recommend that you contact your host directly and ask whether a free cancellation is possible. Of course the respective cancellation and refund options apply for each accommodation. You can check the cancellation policy of your booking and find cancellation and refund options by selecting your trip under "Travel". For more information, please visit the Airbnb Help Centre.

The best thing to do is to ask the company in charge, whether you can cancel free of charge or get a voucher for a later flight or ride instead. You can find more helpful information on the homepage of the European Consumer Centre, where all the frequently asked questions about travelling and coronavirus are answered.

You can send an email to tickets@novarock.at