General Info

The “fanSALE” from oeticket is the best platform if you are looking for tickets in sold out categories, or want to sell your ticket in case you are unable to attend. We are highly recommending only buying tickets via our official Pre-Sale platforms, or using the fanSALE. Only then we can guarantee that your tickets are valid. You can reach the fanSALE HERE.

There will be take-back points at the campsite for all single-use plastic and metal drinks containers purchased in Austria that are marked with the standardized Austrian deposit symbol. The deposit amount of € 0.25 per packaging will be paid out directly to the cashless chip.

You can find out exactly where the return points are located on the festival site map.

You also have the option of donating your deposit to charity on site – when you return your deposit, you can then choose whether you would like to have the money returned OR donate it. Caritas Burgenland will also have a team on site, where you can donate your cans & PET directly.

Your deposit donation will benefit the Caritas Lerncafés in Burgenland, which support disadvantaged children and young people with free tutoring!

Please note: Only disposable beverage containers made of plastic and metal, where the uniform Austrian deposit symbol and the barcode are still clearly recognizable, can be taken back.

The official, free Nova Rock app is your companion at the festival – there you can find all important information at any time, as well as find a map of the site and all timetables. We will inform you with a push notification about any alerts like a thunderstorm warning, timetable updates or other important infos. 

You can also save your favorite artists and create your personalized timetable and we will send you a notification before they go on stage. 

You can also check your cashless balance in the app and top-up your wallet.

iOS: bit.ly/NR19ios

Android: bit.ly/NR19android

House Rules

• By entering the festival grounds you accept our house rules without exceptions
• We do not assume liability for damages, injuries or theft at the campsite. Parking is at your own risk and under traffic regulations. Only allowed vehicles can park and enter the festival site.
• The instructions of the security staff must be followed at all times.
• Camping and entry is only allowed with a valid Nova Rock Ticket.
• Children up to the age of 8 are not allowed at the festival!
• Camping is included in festival passes as well as day-passes. Exceptions to this are Day of your choice – day tickets.
• You are only allowed to camp in marked areas.
• Please keep traffic-, emergency-, as well as escape-routes and closed off paths clear.
• Grilling: In the Grill and Chill Area you have the opportunity to prepare grilled food that you either brought with you or bought directly at the area. Open fire is prohibited outside the Grill and Chill Area and we therefore ask you not to bring your own grills with you.
• Pavilions: Setting up pavilions is forbidden due to safety-, space- and environmental reasons. If you still bring them please make sure that the tent is used by several people and covers at least 50% of your sleeping tent.
• Tents: Please take your tents with you after the festival and reuse them! It helps the environment and saves you some money!
• Cleanliness: Please help to protect our environment and keep your campsite clean!
• Wind Mills: Due to safety reasons it is strongly encouraged to keep a safe distance!

• Camping outside the designated areas & on paths is strictly prohibited.
• Children will not be admitted under the age of 8!
• Gas cartridges
• Gas bottles
• Various flammable liquids
• Open fires (grilling is allowed in the Topo Chico Grill Area)
• Any type of cooking utensils & grills Glass
• Bulky waste (sofas, couches, plywood, etc. are not allowed on the premises)
• Digging holes is strictly prohibited
• Beer crates, beer tables, benches and bulky items
• Bicycles, mopeds
• Weapons or weapon-like objects, fireworks of any kind
• Pets of any kind
• Selfie sticks are prohibited in the core area
• Pertinent flags / banners with a right-wing extremist background
• Dry ice is prohibited
• Generators at the campsite

First Aid is available at the camping ground, the caravan site, the main area and at the BLUE and RED STAGE.

The Red Cross will be on site every day with over 100 paramedics and emergency doctors from all over Austria. Our help desks as well as the operations management and rescue vehicles are staffed 24 hours a day, with two additional Red Cross stations at the BLUE and RED STAGE during the stage times.

Here are some useful festival tips that can save you a visit to the Red Cross:

THE RIGHT CLOTHING:

• Sun protection – a cap protects you from sunstroke, sun cream from a painful sunburn
• Rain protection – the weather can change quickly, don’t forget rubber boots!
• Warm clothing – it can get cold at night
• Sturdy shoes – the terrain consists of grassland and is therefore not flat, every year we have to treat a relatively large number of ankle injuries

PROTECT YOUR BODY:

• Drink plenty of non-alcoholic fluids – two to three liters of water a day would be optimal (by the way, there are free drinking water points marked on the festival app)
• Take rest breaks – a festival is exhausting, don’t overtax your body
• Wear ear protection – when standing in front of the stage or in front of the speakers to prevent hearing damage (ear protection is available free of charge in several places on the site!)
• Don’t forget your prescription medication and headache tablets
• A small first aid kit with plaster strips, tweezers etc. should be included in your camping equipment so that you can treat minor injuries yourself on site
• Please note that contraceptives and the morning-after pill are not issued by the Red Cross!

In case our medical staff prescribes medication, it is possible to place an order. Our MED-Shuttle is operating daily and will provide you with the necessary medication in a timely manner. Please note that there’s a prescription and service fee attached.

Medicines brought with you which need to be kept refrigerated can be handed in at the Red Cross station at the camping site where they’ll be stored safely in a medicine fridge. In case you need assistance with anything, please don’t hesitate to contact the Red Cross, they are there for you and will help you in any way they can.

• Fire department: (+43) 122
• Police: (+43) 133
• Ambulance: (+43) 144
• International: 112
• Festival emergency hotline: +43 677 619 44 752

The area code +43 is necessary if you are not in the Austrian telephone network.

Report any fire hazard to the local authorities. In case of fire, contact the fire department and the local authorities immediately, regardless of if the fire seems small or is already extinguished.

First aid points and paramedics are situated at both main stages as well as at the campsite and the caravan area.

The organizer/promoter cannot be held liable for any damage, injury or theft at the festival area (parking lot, camping and caravan area, core area, etc.)!

Should you be confronted with unacceptable, intolerant behavior on the festival grounds, you can immediately report this to a team of specially trained security personnel. This team is specially marked, and can also be contacted immediately by all other security and catering staff.

Angelshot
You feel threatened, harassed or simply uncomfortable? You can also order an Angel Shot directly at the bar, our trained gastropub staff will help you immediately or notify further help in case of emergency.
You can also reach help at any time via the emergency hotline: +43 677 619 44 752

We would like to point out that admission for children is only permitted aged 8 or above.
The latest version of the Burgenland Youth Protection Act (burgenländische Jugendschutzgesetz) applies. The security staff is requested to comply. Children pay the full price.

In order to be able to offer people with disabilities as stress-free a festival as possible, please note the following points:

• Separate tickets for people with disabilities are available via Oeticket Hotline under 01 96096 202 or per e-mail at rollstuhlinfo@oeticket.com
• A marked parking space is available for people with disabilities. This space is located at the VIP car park.
• There is also a separate camping area with adapted toilets. Camping there is only permitted with an appropriate ticket for people with disabilities plus one accompanying person. Close in distance at the Caravan 1 area are suitable sanitary facilities as well. Another container is located at the big sanitary facility at the main camping area.
• Both stages (BLUE and RED STAGE) have a platform for people with disabilities. Access is permitted for people with disabilities with an appropriate ticket plus one accompanying person.
• There will be security personnel and emergency responders on the entire festival site. They are required to provide immediate assistance at all times.

As with any open air event, we can not influence the weather. If it comes to severe weather warnings and an evacuation of the site, we ask you to follow these steps:

• Keep calm: Often, thunderstorms announce themselves some time in advance, so that there is enough time to get to safety in peace. However, if a storm suddenly occurs, it is also important to stay calm, to use escape routes and to follow the instructions of the security staff.
• Avoid platforms, stages and fences: On sprawling and flat surfaces, the platforms, barrier fences and other elevated (metallic) structures are more likely to be struck by lightning due to their height. Therefore, it is advisable to avoid these places during thunderstorms – in particular, because lightning can cause damage not only at the point of impact, but also in their environment. This is especially true for trees that are falsely frequented by visitors as shelter.
• Look for protection in the car: Who can, should leave the festival grounds during a thunderstorm and seek shelter in a closed car or caravan. The reason: The vehicles form a Faraday cage, which dissipates the lightning in the event of an impact into the earth and thus protects the occupants. Offers free seats to other festival guests and signals free seats by switching on the hazard warning lights.
• Squat down: Those who can not make it to the car in time and have to wait for the thunderstorm on an open area should squat down and make themselves small, place their feet next to each other and embrace the body with their arms. Through this position, the attack surface for lightning is as low as possible.

At open air events, unexpected measures may be taken due to weather conditions (interruption of performances, evacuation of core area, evacuation of tents, etc.). These measures will be announced by loudspeaker announcements and by the security personnel, if necessary also online. In this case (also), the instructions of the security personnel must be followed without resistance!

The information point / lost & found is at the transition area between the campsite and the party area on the right next to the locks. Here you will find all festival-related information, as well as information on train and bus timetables. The information point can also be reached from the campsite. Rain ponchos are also available at the information stand in the case of bad weather.

After the festival, found objects are available at the Nickelsdorf municipal office.

Email: fundamt@nickelsdorf.at
Telephone: +43 (0) 21 46 / 22 01
Homepage: https://www.nickelsdorf.gv.at/

As the Nova Rock site is located in the immediate vicinity of the state border to Hungary, we would like to point out that we clearly advise against entering Hungarian territory. Entering the Hungarian state territory is also only permitted by carrying a valid passport or identity card. After entering Hungarian territory, you are immediately subject to Hungarian law.

If you are standing in front of the stage or sound boxes use hearing protection! You can get it at various locations around the festival grounds. The Alpine team will also be on-site with their premium music earplugs. Wearing earplugs at music events is essential for preventing hearing damage. Unlike ordinary earplugs, Alpine’s specialized music filters maintain good sound quality so you’ll hear the music clearly and still chat easily with friends. Perfect for enjoying the full festival experience while protecting your hearing.

Powerbanks

Info to follow!

Powerstations

MAENTUM offers power stations for hire on the campsite. These mobile battery boxes provide you with power for the whole festival weekend. When the power station is empty, you can swap it for a new one as often as you like.

• 2x 230V socket, max. 500 watts continuous output
• 4x cell phone charging option (USB-A, USB-C)
• 1x 12V cigarette lighter

IMPORTANT: Devices over 500 watts (coffee machine, hob, refrigerators) do not work.

Running time

• Phone: 40+ charges
• Any batteries can be recharged (e-cigarette, power banks, shaver)
• Electric air pump: 6+ h
• Compressor cooler: 12+ h
• Electric cool box: 5+ h
• Ventilator (CPAP): 10+ h

Book here!

Procedure (when booking in the MAENTUM online store)

• Booking in the online shop
• Confirmation of rental contract directly in the online store
• Receive booking confirmation by email
• Go to the Plug-in Festivals stand on the festival grounds with your identity card
• Deposit your driver’s license or health insurance card as a deposit
• Pick up the Powerstation
• Return the Powerstation at the end of the festival