Information about the cash-out of organizer vouchers according to KuKuSpoSiG:

When can I request payment of my tour operator voucher?

An organizer voucher can be paid out at the earliest from January 1st, 2023 (if the event should have taken place for the first time in 2020 or in the first half of 2021) or January 1st, 2024 (if the event should have taken place for the first time in the second half of 2021 or in the first half of 2022). are to take place).

 

How can I apply for a payout of my organizer voucher?

The payment is not made automatically, but at the request of the voucher holder. If you would like to have the value of your organizer voucher paid out, you will find the links to our ticketing partners here:

You can request the payout of your tour operator voucher that you received from OETICKET (online by e-mail or directly at the ticket office) here:

https://www.oeticket.com/campaign/veranstaltergutschein/

For organizer vouchers online via www.stadthalle.com; www.wien-ticket.at; www.ticket.at; www.ticket.krone.at or www.bankaustria.wien-ticket.at applies:

Register with your existing customer account on the respective website and apply for your payment. Here you will find your login button:

Organizer vouchers issued at the cash desk of the Wiener Stadthalle or at a ticket office in the Wien-Ticket sales network:

Please contact the point of sale where you received your vouchers. If you have any questions, please contact kundenservice@wien-ticket.at. To process your request, please note the voucher number printed on the voucher.

Organizer vouchers issued by Hofer, here is the link for payment:

https://www.barracudamusic.at/wertgutschein-ausnahme/

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If you have any questions about your organizer voucher, please contact office@barracudamusic.at. For your request, please state the voucher number and the ticketing partner, or ideally send a scan/photo of the voucher.

Processing usually takes place within 14 working days.