Cashless

Here you can find all the information regarding Cashless and your personal festival-account.

 

No, you cannot use your old account for the NOVA ROCK 2022. In order to use the cashless system, please create a personal account here www.novarock.at/cashless

Your personal account is your digital wallet at the festival. You can use it to top up money in advance, view your transactions, view your current balance and request the refund of your unspent credit after the festival. Your account will be automatically linked to your wristband with your cashless chip, once you get to the festival. By topping up online in advance, you'll save valuable time on site and don't need to top up at our top-up stations. In addition, everyone who creates a personal account before the start of the festival will automatically be entered into our cashless competition. All information about the competition and the price can be found HERE. The legal process is excluded.

Creating your personal account is very easy and takes only a few minutes. To create you personal account visit www.novarock.at/cashless and enter your personal data. Then link your your festival pass or day ticket to your account and top up money in advance.

Once you have entered your personal data at www.novarock.at/cashless, you can connect your ticket to your personal account. Just enter your ticket barcode and your account will be linked to your ticket. The barcode is located on your ticket, no matter if you bought it online and printed it out, or if you bought it physically at an official ticket office. Click HERE  to see where the ticket code is located.

The barcode is located on your ticket, whether you purchased it online and printed it out, or physically purchased it at an official ticket office. Click HERE to see where the ticket code is located.

After you have created your personal account and linked it to your ticket, you can easily top up money online. To do so, select the amount you want to top up and a payment method in your account. After the payment is completed, the credit is automatically saved in your account and visible to you. As soon as you arrive at the festival entrance and your ticket has been scanned, you will receive your festival wristband with your cashless chip attached. Your personal account and your preloaded credit will be automatically recognized by your cashless chip on your festival wristband and is available immediately. If you prefer to top up on site, you can do so at the top-up stations. Please note, that there may be longer waiting times at the stations and that you can save valuable time by topping up online in advance.

ATTENTION: When paying with debit or credit card, it is necessary to confirm the payment via mobile APP or browser portal of the payment provider as part of the legal AUTHENTICATION OBLIGATION.

Whenever you pay with your cashless chip at the festival, our staff can show you your current balance. You can also check your current balance at any time in your personal account at www.novarock.at/cashless and view all transactions you have made. You can also check your balance at the top-up stations at the festival. Please note, that there may be longer waiting times at the stations during the festival.

Cash or other payment methods (debit and credit cards) won´t be accepted at the entire festival (except for trash deposit & early camping fee). Payments will be made exclusively with the cashless system and can be made at all bars, food trucks, merchandise tents etc.

Cash or other payment methods (debit and credit cards) won´t be accepted at the entire festival (except for trash deposit & early camping fee). Payments will be made exclusively with the cashless system.

Your account will be set up in € EURO, and any top-up funds you add to your account will be deposited in € EURO. If topping up from a international debit or credit card, your bank’s exchange rate will apply. All payments made at the festivals are in € EURO.

When topping up in advance, the minimum is €50 and the maximum you can top up is €500. You can decide what amount suits your budget and you have full control over your spending at the festival.

As soon as you arrive at the festival, you should ideally have already completed the following 3 steps: 1) created your personal account 2) linked your ticket to it and 3) topped up cashless credit online. All you need now is your festival wristband with your cashless chip. You will get your wristband from our staff at the festival entrance (check-in/tent) as soon as your valid ticket has been scanned. Your personal account and your pre topped up credit will be automatically recognized by your chip and is immediately available.

It is not mandatory to create a personal account and top up credit in advance, but we recommend it to make your check-in at the festival as smooth and easy as possible. It saves you valuable time on site and you don't have to top at the top-up stations at the festival.

You can easily create your personal account at www.novarock.at/cashless and link it to your ticket by entering your ticket barcode.
The barcode will be on your ticket, no matter if you bought it online and printed it out, or bought it physically at an official ticket office. Click HERE to see where the ticket code is located. This way, only you can use your ticket and the credit associated with it (minimizing the risk of misuse).

If you are prevented from attending the festival (illness, work, etc.) but would like to transfer your ticket and the associated credit to someone else, scroll down to the question "I have created a personal account and linked my ticket to it. Unfortunately, it is not possible for me to attend NR22, so I would like to pass my ticket on to another person. Is this possible?"

You can easily create your personal account at www.novarock.at/cashless and link it to your ticket by entering your ticket barcode.
The barcode will be on your ticket, no matter if you bought it online and printed it out, or bought it physically at an official ticket office. Click HERE to see where the ticket code is located. This way, only you can use your ticket and the credit associated with it (minimizing the risk of misuse).

If you are prevented from attending the festival (illness, work, etc.) but would like to transfer your ticket and the associated credit to someone else, scroll down to the question "I have created a personal account and connected my ticket with it. Unfortunately, however, it is not possible for me to participate in NR22, so I would like to pass my ticket on to someone else. Is this possible?"

You can top up cashless credits in your personal account at any time. Choose the amount you want to top up and a payment method. After the payment is completed, the credit is automatically saved in your account and visible for you. As soon as you arrive at the festival entrance and your ticket has been scanned, you will receive your festival wristband with your cashless chip attached. Your personal account and your pre topped up credit will be automatically recognized by your cashless chip on your festival wristband and will be available immediately. If you prefer to top up on site, you can do so at the top-up stations. Please note, that there may be longer waiting times at the stations at the festival and that you can save valuable time by topping up online in advance.

Yes, it is possible. If you have already topped up cashless credit, it will stay linked to your ticket. If you don´t want to transfer your credit to the person you are giving the ticket to, please contact cashless@novamusic.at and provide the following information:

First name
Last name
E-mail address of your personal account
Amount of the credit you wish to be refunded
Your payment method
IBAN
BIC

Please note that refunds may take up to 14 business days.

No, to create your personal account you need your email address and a valid festival pass or day ticket.

Once you have created your personal account, link your day ticket that you will use first. Example: If you have a day ticket for Friday and a day ticket for Saturday, link your ticket for Friday. Once you arrive at the festival entrance you will receive your festival wristband with your cashless chip and your preloaded cashless credit (if topped up in advance) will be available to you from now on. When you pick up your new festival wristband with your new cashless chip on Saturday, you can also link it to your personal account. This means that your new festival wristband is linked to your account in addition to your wristband from Friday. To link your new festival wristband go to "Add wallet" in your personal account and enter the chip tag (six-digit letter code that is written on the bottom of your cashless chip on the festival wristband) and your new wristband is linked. If you still have remaining credit on your festival wristband from Friday, you can cash it out at the top-up stations at the festival.

ATTENTION: The remaining credit from your first wristband will not be automatically transferred to your new wristband (new wallet). To be able to pay with your new wristband, you'll have to top up cashless credit in your personal account or at the top-up stations at the festival area.

You can easily create your personal account at www.novarock.at/cashless and link it to your ticket by entering your ticket barcode.

The barcode will be on your ticket, whether you purchased it online and printed it out, or physically purchased it at official ticket office. Click HERE (to see where the ticket code is located.

However, since this is a ticket that was not purchased directly from one of our official ticket pre-sale outlets, we cannot guarantee the validity of the ticket. Therefore, we advise against private purchases and ask you to buy your ticket at the official ticket agencies (see www.novarock.at/tickets).

If you are on the guest list, you will receive an e-mail with all the information you need to retrieve and download your ticket. As soon as you have received your guest list ticket, you can create your personal account at www.novarock.at/cashless and link it to your ticket by entering your ticket barcode.

If you didn't receive any info via email, please contact our social media team via Facebook or Instagram.

Yes, you easily request a refund of you unspent credit. To do so, request a pay out of your remaining balance in your personal account. The refund is open from 14.06.2022, 12:00 p.m. . Please note that refunds can take up to 14 business days. Alternatively, you can get your unspent credit paid out on site at the top-up stations. We recommend applying online in your personal account, as there may be longer waiting times at the payout stations, saving you valuable time on the day of departure. There is no charge for refunds.

Yes, you easily request a refund of you unspent credit. To do so, request a pay out of your remaining balance in your personal account. The refund is open from 14.06.2022, 12:00 p.m. . Please note that refunds can take up to 14 business days. Alternatively, you can get your unspent credit paid out on site at the top-up stations. We recommend applying online in your personal account, as there may be longer waiting times at the payout stations, saving you valuable time on the day of departure. There is no charge for refunds.

Refunds can take up to 14 business days. There is no charge for refunds.

Refunds are open from 14th June 2022 12 p.m. until 31st June 23:59 p.m. Please note that efunds can take up to 14 business days. There is no charge for refunds.

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